Terms and Conditions

 Last Updated: 12/1/2023

Please read these Terms and Conditions (“Terms”) carefully before using our website (collectively referred to as the “Service”) operated by Restu Ibu Services (“we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, including the refund policy outlined below, please do not access or use our Service.

  1. Use of Service

1.1 Eligibility:

      • You must be at least 18 years old to use our Service.
      • By using the Service, you represent and warrant that you have the legal capacity and authority to enter into these Terms.

1.3 Prohibited Conduct:

      • You agree not to use the Service for any unlawful or unauthorized purpose.
      • You will not engage in any activity that could disrupt or interfere with the functioning of the Service or compromise the security or integrity of our systems.
      • You will not attempt to gain unauthorized access to any part of the Service or any other user’s account.
  1. Intellectual Property

2.1 Ownership:

      • The Service and its original content, features, and functionality are owned by us and are protected by intellectual property laws.
      • All trademarks, service marks, logos, and trade names displayed on the Service are the property of their respective owners.

2.2 User Content:

      • By submitting any content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, distribute, and display such content for the purpose of operating and improving the Service.
  1. Privacy
      • Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and disclose your information. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.
  1. Refund Policy

4.1 Eligibility for Refunds:

      • We may offer refunds for services purchased through our Service based on the specific terms and conditions outlined in our Refund Policy.
      • Refunds are subject to the conditions stated in the Refund Policy and may be granted in certain circumstances, such as when the service does not meet the agreed-upon specifications or if we fail to deliver the service as promised.

4.2 Refund Process:

      • To request a refund, please refer to our Refund Policy for instructions on how to submit a refund request.
      • We reserve the right to evaluate refund requests on a case-by-case basis and may refuse a refund if the request does not meet the conditions stated in the Refund Policy.
  1. Links to Third-Party Websites
      • Our Service may contain links to third-party websites or services that are not owned or controlled by us.
      • We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.
  1. Limitation of Liability
      • To the fullest extent permitted by applicable law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of the Service.
  1. Indemnification
      • You agree to indemnify and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
  1. Changes to Terms
      • We reserve the right to modify or replace these Terms at any time without prior notice. The updated Terms will be posted on our Service.
      • By continuing to access or use the Service after any revisions become effective, you agree to be bound by the revised Terms.
  1. Governing Law
      • These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Malaysia.
  1. Contact Us
      • If you have any questions or concerns about these Terms, including the refund policy, please contact us at hantarkereta7@gmail.com or +6016-5945949.

 

Thank you for reading and accepting our Terms and Conditions.

Privacy Policy

 Last Updated: 12/1/2023

Restu Ibu Service (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data when you use our website (collectively referred to as the “Service”).

By accessing or using our Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

  1. Information We Collect We may collect and process the following types of information when you use our Service:

1.1 Personal Information:

      • When you create an account or interact with our Service, we may collect personal information such as your name, email address, phone number, and billing information.
      • We may also collect any information you provide to us voluntarily, such as when you contact our customer support or participate in surveys or promotions.

1.2 Log Data:

      • Like many other websites and services, we collect information that your browser sends whenever you visit our Service. This may include your IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

1.3 Cookies and Similar Technologies:

      • We use cookies, beacons, and other tracking technologies to enhance your experience on our Service, understand how you use our Service, and personalize your interactions. Cookies are small files stored on your device that enable certain features and functionality of our Service.
  1. Use of Information We may use the collected information for the following purposes:

2.1 Providing and Improving the Service:

      • To provide, operate, and maintain our Service.
      • To personalize and enhance your experience with our Service.
      • To understand and analyze how you use our Service and develop new features and offerings.
      • To communicate with you, respond to your inquiries, and provide customer support.

2.2 Marketing and Advertising:

      • To send you promotional materials, newsletters, and other marketing communications.
      • To tailor and display advertisements to you based on your interests and preferences.

2.3 Legal Compliance:

      • To comply with applicable laws, regulations, and legal processes.
      • To protect our rights, privacy, safety, or property, and that of our users and the public.
  1. Information Sharing and Disclosure We may share your information in the following circumstances:

3.1 Service Providers:

      • We may engage trusted third-party companies and individuals to facilitate our Service, perform service-related functions, or assist us in analyzing how our Service is used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Business Transfers:

      • If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you by email or through a prominent notice on our Service of any such change in ownership or control of your personal information.

3.3 Legal Requirements:

      • We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency).
  1. Data Security
    • We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
  1. Your Rights
    • You have certain rights regarding your personal information. These rights may include the right to access, correct, update, or delete the personal information we hold about you. Please contact us using the information provided at the end of this Privacy Policy to exercise your rights.
  1. Third-Party Links and Services
    • Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of those third parties before providing any personal information or using their services.
  1. Changes to This Privacy Policy
    • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. It is your responsibility to review this Privacy Policy periodically for any changes.
  1. Contact Us
    • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hantarkereta7@gmail.com or +6016-5945949.

Thank you for taking the time to review our Privacy Policy.

Refund Policy

Last Updated: 12/7/2023

Restu Ibu Services (“we,” “us,” or “our”) is committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which we offer refunds for services rendered through our website (collectively referred to as the “Service”).

By using our Service and purchasing services from us, you acknowledge and agree to the terms of this Refund Policy. If you do not agree with the terms stated herein, please do not purchase our services or use our Service.

  1. General Refund Policy

1.1 Eligibility for Refunds:

      • We may offer refunds for services rendered based on the specific terms and conditions outlined in this Refund Policy or as required by applicable law.
      • Refunds are typically considered in cases where the service provided does not meet the agreed-upon specifications, quality standards, or if we fail to deliver the service as promised.

1.2 Non-Refundable Services:

      • Certain services may be non-refundable. These may include but are not limited to time-based services already performed, consultations, customized services, or services that have been substantially completed.
  1. Refund Requests and Process

2.1 Submitting a Refund Request:

      • To request a refund, you must contact our support team within 3 days from the completion of the service.
      • You may be required to provide details regarding the service, the reasons for the refund request, and any supporting documentation or evidence.

2.2 Refund Consideration:

      • Refund requests will be evaluated on a case-by-case basis.
      • We reserve the right to refuse a refund if the request does not meet the conditions stated in this Refund Policy.

2.3 Refund Decisions:

      • If your refund request is approved, we will process the refund using the original payment method used for the service purchase, unless otherwise agreed upon.
      • Refunds may be subject to deductions for any costs incurred by us in providing the service or any third-party charges related to the refund process.

3. Refund Timeframe

3.1 Processing Time:

      • Refunds will be processed within a reasonable timeframe after approval.
      • The exact time it takes for the refund to appear in your account may vary depending on your financial institution or payment provider.
  1. Changes to Refund Policy

4.1 Policy Updates:

      • We may update or modify this Refund Policy from time to time.
      • Any changes will be effective immediately upon posting the revised Refund Policy on our website
      • It is your responsibility to review this Refund Policy periodically for any changes.
  1. Contact Us
    • If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact our customer support team at hantarkereta7@gmail.com or +6016-5945949

Thank you for reviewing our Refund Policy